FAQS

Got a Question?

Make sure you're all set and ready to Flip Out before you arrive:

Do I need to book in advance?

NO, BUT WE STRONGLY RECOMMEND IT!
Although our arena is huge and packed with amazing inflatables, we get very busy and often sell out. The only way to guarantee your spot is by booking IN ADVANCE.

How much does it cost?

Sessions start from as little as £7.95 pp

Can I bring my own socks?

NO—for safety reasons, all participants MUST wear Flip Out Pumped Up socks.
• Socks are included in some session packages.
• You can buy them online or on-site.
• They are reusable, so bring them back next time!

Is there parking?

Yes! We have FREE on-site parking available.

Do you have lockers?

Yes! Lockers are available for FREE during your visit.

How old do you have to be?

ALL AGES ARE WELCOME! If you can walk, you can bounce! • Under 5s MUST always be accompanied on the inflatables by a PAYING adult. Under 12s MUST have an accompanying adult on site at all times.

What time should I arrive?

To avoid missing out, please arrive:
- 30 minutes before your session to check in.
- 20 minutes before if you’re attending a birthday party.

What should I wear?

• Wear comfortable clothes---sportswear is ideal (we recommend covering legs and arms to reduce the risk of the friction burns) • No jewellery or sharp objects (belt buckles, clothing studs). • Flip Out Pumped Up socks are REQUIRED---you won't be able to bounce without them!long trousers and sleeves reduce the risk of friction burns

Why do I need to sign a waiver?

For insurance purposes, EVERY guest must complete and sign a waiver.
• Under 18? A parent or legal guardian must complete it for you.
• Aged 12-18? Your parent/guardian does not need to be present when you visit.

Can I come and just watch?

YES! We offer spectator tickets for just £1. This can be redeemed for £1 off anything in our Park View Café.

HOW MANY ADULTS NEED TO BE PRESENT FOR A CHILDREN’S GROUP/PARTY?

• We require 1 parent/guardian per 5 children.
• Under 5s MUST be accompanied by a PAYING adult on the inflatables at all times.

Is there a maximum weight limit?

Yes, our manufacturer recommends a maximum weight of 125kg.

Can I cancel my booking?

Yes! Here’s how it works:
If you cancel within 24 hours of making a booking, you get a full refund.
If you cancel after 24 hours of making a booking, no refund is given, but you can move your booking to another date.
If you book a session less than 24 hours in advance, no refund is given, but you can move your booking to another date.

Is it safe?

YES! Safety comes first! Before your session, you MUST watch our safety briefing video.
We have fully trained first-aiders on-site at all times.

Where are you located?

We’re at Mortimer Trading Centre, behind Halfords—just a short walk from Hereford city centre.

Are you wheelchair accessible?

YES! Our venue is fully accessible.

Do you have trampolines?

NO TRAMPOLINES, BUT EVEN BETTER!
Our park includes - a Traversing Wall, Travellator, Wipeout, Free Fall, Inflatable Obstacle Course, Drop Slides, Arcades, Inflatable Football, and Toddler area, which are all included within the entry price!